Terms & Conditions of Business
These Terms and Conditions (“Terms”) form the legal contract between you (“the Client”) and Ullr Intelligence Ltd (“we”, “us”, “our”, “the Company”), a company registered in England & Wales (company no. 17117362), registered office Prime Apartments, 483 Green Lanes, London N13 4FG, for the provision of desk-based private investigation and intelligence services. By instructing us or accepting a quote, you agree to these Terms.
1. Our services
We provide desk-based private investigation services including background checks, due diligence, people and asset tracing, open-source intelligence (OSINT) research, corporate intelligence, verification of information, and preparation of written reports. All services are conducted using lawful methods. We do not guarantee any specific outcome or “results”, as investigations depend on the availability and accuracy of third-party information sources.
2. Instructions & scope
Work is carried out in accordance with your written or emailed instructions. Material changes to scope will be agreed in writing and may incur additional fees. We may decline or withdraw from any instruction that would require unlawful or unethical conduct.
3. Fees, payment & expenses
Fees are as quoted (hourly rate or fixed fee). A non-refundable deposit (typically 50%) is normally required before work commences. The balance is due within 14 days of invoice. Late-payment interest applies at 8% above the Bank of England base rate. Reasonable pre-approved expenses are recharged at cost.
4. Client obligations
You warrant that you have a legitimate interest in the information sought, that the instruction is for lawful purposes only, that you will provide accurate information, that you will not use reports for unlawful purposes, and that you will pay fees on time.
5. Our obligations & standard of care
We will exercise reasonable skill, care and diligence, and comply with all applicable laws including UK GDPR. Reports are prepared in good faith based on information available at the time and are for your legitimate use only. We are not responsible for the accuracy of third-party data sources.
6. Confidentiality
We maintain strict confidentiality over client information and investigation results. Disclosure occurs only with consent, where legally required, to professional advisers under confidentiality terms, or to sub-contractors on the matter under equivalent terms. This obligation survives termination. All client and investigation data is retained and securely destroyed in accordance with our Data Retention and Deletion Policy (generally 6 years from conclusion of the engagement).
7. Limitation of liability
Our total liability under these Terms shall not exceed the total fees paid by you for the specific engagement. We exclude indirect and consequential loss, loss of profits and similar. Nothing excludes liability for death, personal injury, fraud, or any liability that cannot be limited by law.
8. Intellectual property
Reports and materials we produce remain our intellectual property until full payment. Upon payment you receive a non-exclusive licence to use them for the commissioned purpose. You may not publish or distribute reports to third parties without our prior written consent.
9. Termination & cancellation
Either party may terminate by written notice. You remain liable for work carried out and reasonable costs up to termination. Please also see our Refund & Cancellation Policy.
10. Governing law & disputes
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
11. General
These Terms, together with any quote or engagement letter, constitute the entire agreement. No variation is valid unless in writing. We may update these Terms; the version in force at the date of your instruction applies.